A company’s biggest asset is its people – a truism reflected in the human-centred design of IAG’s three-levels of offices at No.1 Sylvia Park. A strong sense of community, resizable desking options and quiet, intimate spaces all add up to an interior design path that puts staff wellbeing first.
When IAG sought to consolidate its staff from seven offices to two fringe city call-centre Hubs, they asked Unispace to create the same theme and look for both spaces, albeit in quite different envelopes, or buildings, says design principal Sarah Langford.
This fit-out is in No.1 Sylvia Park, a new building designed by Architectus, and covers levels two, three and part of four of the building.
Given its prime function as a call centre, the Hub doesn’t have a formal reception area, but level three is where visitors might arrive. The central area on this floor is called The Campfire, and provides a clue to one aspect of the design scheme.
“The IAG Hubs are purposefully away from the city centre, and are more destinations in their own right, albeit close to shops and transport hubs. Staff were able to choose which Hub they went to,” says Langford. “The sense of people coming together in an open, healthy, flexible environment lead to the loose analogy of a colourful, playful fit-out themed on camping and campfire camaraderie.
“Initially, the analogy was used to explain to staff how the hub’s new flexible, unassigned way of working would be employed and these ideas became part of the project’s common language.”